Tweet me!We pride ourselves on excellent customer service, please email us for any issues or problems you have, we will email you back within 25 minuets with all enquires received between 8.30am to 6pm Monday to Friday.
Underneath the contact page we have added some of our most common questions people ask. Before emailing us please have a quick look through to see if any of the below answers your question.
Otherwise please feel free to contact us.
I have received my first bill and it’s more than the line rental I ordered.
This may occur because line rental is charged in advance and for the first month a part-month line rental charge may apply depending upon connection date. This charge is reflected in a reduced final bill which ensures you only pay the line rental for the time you are subscribed to the network.
I want to amend or query a bill.
We do not have access to your bill; please refer any billing issues to Orange by dialling 345 from your Orange handset or 07973100345. Number Ports. Just follow the three simple steps:
- Contact your existing network and ask for a PAC code (Port Authorisation Code).
- Once you have your PAC code give Orange a call on 345 from your handset or 07973100345 from a landline,
- Then Orange will transfer your existing number to your new mobiles.
Transferring your existing number to Orange takes about 5 working days. During this time, use up any airtime credits you have with your current network.
Using your phone abroad
If you would like to use your phone outside the UK please contact Orange at least 7 days in advance to ensure the international restriction is lifted of your handset.
How to place an order
If you need help on placing a purchase order, or need to know what information needs to be included you can download our example Purchase Order by clicking the link below.
